The Centre Clinic is a safe and friendly AGPAL Accredited General Practice providing general healthcare for LGBTIQA+ community members, specialist medical care for people living with HIV, and expert sexual health screening and treatment.
The Centre Clinic
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Our Services
- LGBTIQA+ affirmative and friendly general practice services
- Health care for people living with HIV, including monitoring and anti-retroviral treatments
- Mental health, sexual health and general health support
- PrEP (Pre Exposure Prophylaxis)
- PEP (Post Exposure Prophylaxis)
- STI (sexually transmitted infection) testing and treatment
- Blood Borne Virus testing and treatment (HIV, Hepatitis A,B,C) and vaccination (Hep A,B)
- Links with LGBTIQA+ friendly allied health services (dentists, psychologists, dieticians, physiotherapists and other specialists)
Centre Clinic uses a mixed billing model for General Practitioner and Nurse Practitioner consultations. We bulk bill all patients with current, Australian issued:
- Health Care Concession Cards
- Low Income Concession Cards
- Disability Pension Cards
- Eligible DVA cards
- Commonwealth Senior Health Cards
- Full time student cards (under the age of 25 years)
- Children under the age of 16 years
All other patients will be charged a private fee for consultations.
General Practitioners:
Nurse Practitioners:
Fees are correct as of 1 July 2026.
Pathology fees are charged by the pathology lab and your doctor can advise you of the costs prior to the collection. We accept card payments for consultations and for pathology fees. All fees are payable on the day of your visit.
Centre Clinic sees patients on an appointment basis.
- Our standard appointments are 20 minutes long. All new patients are booked in for a long appointment (40mins) for their first visit. Appointments can be face to face, telephone or tele-video.
- Emergencies presenting to the clinic will be seen as a priority and our staff will try to contact you if there is any unforeseen delay or if your GP has been called away.
- If you require an interpreter service (a language other than English or services for hearing impaired clients) these can be organised by reception at the time of booking.
- Arrive 10 minutes early to avoid rescheduling.
- Ensure your contact details are current at every visit.
- Bring concession/student cards if applicable for bulk billing.
- If you're showing cold or flu symptoms, delay until recovered.
Not Ready to Book?
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Additional Information
After Hours
In the event of an emergency call 000 for an ambulance or present to the nearest emergency department.
If you have an urgent medical problem, please call our locum service, Doctor Doctor on 13 26 60.
Medical advice from a registered nurse is available 24 hours a day by calling Nurse On Call on 1300 60 60 24. They will triage your symptoms and offer advice on how urgently you need to seek medical support.
Home Visits
Home visits are available to known patients of the clinic, who live within 5kms of the service and whose condition prevents them from coming to the clinic. Home visits are available only by arrangement directly with your treating doctor and are entirely at their discretion.
Telephone and Email Access
You can contact your doctor by calling during Centre Clinic service hours. If the doctor is available to talk, your call will be transferred through. If they are not available, the reception staff will take a message and promptly give it the doctor.
Please note that it can take several days for the doctor to return your call. If your matter is of an urgent nature, please tell reception and they will note this on the message.
Emails can be sent to clinicreception@thorneharbour.org and will be forwarded on to your doctor.
Please be aware that email is not considered a secure method of sending confidential and secure information.
- To comply with ethical and legislative requirements we require that patients attend an appointment to receive prescriptions, referrals and to be given most pathology test results.
- Repeat or replacement prescriptions requested over the phone are provided at the doctor’s discretion and a fee charged.
- Referrals to specialists and third party healthcare providers may result in additional charges, please check with the health provider when booking.
- Pathology results are reviewed and reported promptly. Please note it may take up to 10 business days to receive results.
Getting to Centre Clinic
- We are located in the Pride Centre at 79-81 Fitzroy Street in St Kilda.
- Free 3-hour parking is available in the car park next to the Centre in Jackson Street.
Disability Access
- Please advise reception when booking if you require disability access.
- Upon your arrival, call the clinic and the reception staff will operate the assisted chairlift.
- Our clinic has an electric height-adjustable bed.
The Centre Clinic maintains a confidential database for reminding and recalling patients for follow up appointments, immunisations and preventative health care. If you do not wish to be on this database, please advise your doctor. While we make every effort to send reminders, it is your responsibility as patient to return for these subsequent visits. All patients are sent reminder SMS messages the day prior to their appointment. We ask that you reply to the message to indicate if you will be attending. Unconfirmed appointments may be cancelled. Please advise reception if you do not wish to receive reminder SMS messages.
Records of your visits and treatments will be kept. The contents will be divulged only with your consent or where justified by law. You are entitled to see your medical records at any stage. Your medical records are a confidential document and Centre Clinic maintains the security of personal information at all times.
Our services are bound by the Health Records Act 2001, the Privacy Act 1988 (Commonwealth - incorporating the Privacy Amendment (Enhancing Privacy Protection) Act 2012) and the Privacy & Data Protection Act 2014 (Victoria) regarding the collection, use, disclosure, access and protection of any personal or health information that we hold.
For further information about THH’s Privacy and Confidentiality Policy and THH’s Confidentiality Procedure please find contact details here or call THH’s Privacy Officer on 03 9865 6700 or toll free at 1800 134 840.
If you have any concerns regarding aspects of our services, please speak to your doctor or the Practice Manager on 03 9416 2889.
If you are not happy with our response, you may contact the Health Complaints Commissioner at 1300 582 113 or write to 26th Floor, 570 Bourke Street, Melbourne, VIC 3000.
Feedback
If you have feedback regarding your care, please email clinicreception@thorneharbour.org
Accreditation
Our AGPAL accreditation demonstrates our ongoing commitment to meeting the Royal Australian College of General Practitioners (RACGP) Standards and providing safe, high-quality care through regular independent assessment.
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